Privacy Policy
Last updated: March 2025.
Data controller: Charlie Carpet, Houston Area, Houston, TX 77001. Contact: info@charliecarpet.com or (832) 799-4464.
Information We Collect
When you contact us through our website or by phone, we collect the information you provide: name, email address, phone number, and any message you submit. This information is used solely to respond to your inquiries and provide service estimates.
How We Use Your Information
We use your contact information only to:
- Respond to your requests for estimates
- Schedule and communicate about carpet cleaning services
- Follow up on completed services when appropriate
We do not sell, rent, or share your personal information with third parties for marketing purposes.
Legal Basis for Processing (GDPR)
For visitors in the European Economic Area (EEA), we process your data based on:
- Consent: Analytics and advertising cookies — we load these only after you click "Accept" in our cookie banner.
- Legitimate interest: Contact form submissions — to respond to your inquiries and provide estimates.
Third-Party Processors
We share data only with service providers necessary to operate our site:
- Netlify — Hosting and form submission. Form data is processed in the United States. Netlify Privacy Policy.
- Google (Google Ads) — Analytics and advertising, only if you consent via our cookie banner. Data may be processed globally. Google Privacy Policy.
We do not sell or share your personal information with third parties for their marketing.
Data Retention
- Contact form data: Retained for up to 2 years after your last inquiry, or as required by law.
- Analytics/advertising: Governed by Google's retention policies; typically up to 26 months for Google Ads.
Analytics & Cookies
Our website uses Google Ads for analytics and advertising. These tools may collect data such as page views, general location, and conversion events. We load these scripts only after you consent via our cookie banner. You can decline cookies; the site will function without tracking. We also respect the Global Privacy Control (GPC) browser signal — if enabled, we will not load tracking scripts.
To change your cookie preferences, clear your browser cookies and revisit this site to see the consent banner again.
Opt Out of Sale or Share
We do not sell your personal information. We use Google Ads only with your consent. To opt out of analytics and advertising cookies: click "Decline" in our cookie banner, enable Global Privacy Control (GPC) in your browser, or clear your cookies and decline when prompted. We honor the GPC signal automatically.
Your Rights (GDPR, CCPA, TDPSA)
Depending on where you live, you may have the following rights:
- Right to know/access: Request a copy of the personal data we hold about you.
- Right to correct: Request correction of inaccurate personal data.
- Right to delete: Request deletion of your personal data.
- Right to portability: Request your data in a portable format (where applicable).
- Right to opt out of sale: We do not sell personal data. No opt-out is required.
- Right to non-discrimination: We will not discriminate against you for exercising your privacy rights.
How to exercise your rights: Email us at info@charliecarpet.com with the subject line "Privacy Request" and specify which right you wish to exercise. We will respond within 45 days. If we deny your request, we will explain why and provide instructions for appealing our decision. You may also appeal by replying to our response or contacting us again.
International Transfers
If you are in the EEA, your data may be transferred to the United States (Netlify, Google). We rely on appropriate safeguards such as Standard Contractual Clauses where required.
Contact Us
For questions about this privacy policy or to exercise your rights, contact us at info@charliecarpet.com or call (832) 799-4464.